Customer care
Questions & answers
How do I pay?
All website orders are Pay on Delivery. You pay when your order arrives or when you collect it. Online payment is not yet available.
Do I need an account to order?
No. You can check out as a guest. An account lets you save addresses, see past orders and reorder.
How much is delivery and how long does it take?
Fees depend on your area and are shown at checkout; see Delivery information. We confirm timing with you after your order is placed.
How can I follow my order?
After checkout you receive a private tracking link showing your order's status.
Can I cancel my order?
Signed-in customers can cancel from their account until the order is out for delivery. Otherwise, contact us as soon as possible.
What if a product shows as sold out?
Availability comes directly from our stock system. Contact us on WhatsApp to ask about restocking.
What is your returns policy?
Our returns policy is being finalised. Please contact us before ordering if this matters to your purchase.
Are reviews on the site genuine?
Reviews are written by signed-in customers and appear only after our team checks them.